Customer Feedback

"We liked a tv console on your website, but needed different dimensions. No problem, we ordered the tv console with the help of Nick. We just received our product a few days ago, and it is beautiful. The color and type of wood was not the same as our furniture but with the help of wood samples sent to us, we found a perfect match."

"It's so beautiful! You did a wonderful job Mark! Thank you."

"First of all, the chairs are very well constructed. The stain and finish are also first class! Second, we can only compliment or praise the way our chair order was handled. We were kept up to date on the progress of the construction and delivery timelines. Also, the chairs were very secured in blankets on the delivery truck. Thank you, Nick, at Furniture-Craftsmen! Also, thanks to Eric who alerted us of the progress of the pickup and delivery to our home. The delivery drivers, Zach and Jeff, knew what they were doing! We enjoyed our experience very much, Rosie was so helpful and the timing was just as promised. Our bed is beautiful and the stain matches our other furniture like a dream."

"Hi Nelson, the furniture arrived yesterday and it is beautiful. My wife loves the dresser and dressing table. My God the workmanship is something to rave about. I am so glad I chose your company. I would also like to thank Larry and Sam from KT Trucking, On time got right to work, actually they were about 45 mins early. I called KT approx 1030am and they said they might get here a bit early, and they were right on the money. Lastly I want to thank you Nelson for your patience and your knowledge. That is I learned a lot about different woods and all that goes into making fine furniture. All told it was a great experience all around. Don't know what else to say but will recommend your company to anyone interested in buying quality furniture. Oh, my sisters have seen the furniture and loved it also, and I believe they will be contacting you in Spring. Well Done.
All the Best Nelson and thanks again
Have a great year best to your family"

"Rosie - The bed came on December 9th. The delivery guys were great but better still the bed is just what we envisioned. The stain is perfect, matching our other furniture so well one wouldn't know it wasn't part of the set. Thanks for all your assistance and please pass on our satisfaction and thanks to the builder.
Merry Christmas to all at Furniture-Craftsmen!"

"I had a great experience, and Kim was very helpful and easy to discuss things with. She was great."

"Dear Rosie - Received my bed and I LOVE IT.... Just what I wanted and so beautifully made, stained and finished. I want to thank you Rosie for all your advice and help and answering all my questions. Thank you to Mark for sending me the larger picture of the bed, that sealed the deal for me. Thank you also to Matt & his great helper Tyler for delivering the bed from across the USA and showing me how easy it was to put together (no tools needed!). Thanks again to all of you at FURNITURE CRAFTSMEN. MADE IN THE USA,YEA......"

"My experience working with Kim was very positive. I found her to be friendly, helpful and responsive. When I came to order chairs, I had some concerns regarding stain options. Kim and another woman (whose name I forgot, sorry) made every effort to clarify the stain color I wanted. They also provided me with a number of samples from which to chose to send with my order so the manufacturers would know for certain how I wanted the chairs to look when finished staining."

"Kim was very helpful and went the extra mile to be sure we were happy with the stain choice for our new dining room chairs."

"My experience with Furniture-Craftsman was very pleasant. They kept me informed along the way, it got here to my house wrapped in blankets and unharmed and I was more than pleasantly surprised as to how gorgeous it turned out. Good job."

"Website was easy to use. Pictures,descripton, stains and fabric were a perfect match for the Morris Chair that arrived today. Assistance on the phone was courteous and informative. Delivery was fast, efficient and courteous. Quality of workmanship was well worth the wait."

"After being unable to find oak furniture that would fit in with our home decor and likes, purchasing furniture on line without being able to touch, feel and see it in person was certainly a concern for us. From the moment we began the selection process with Furniture Craftsmen, we had a terrific assortment of oak tables/styles that we could select from. Jim, the company rep that we dealt with was extremely helpful and asked questions to understand our needs/desires. The final selection result was well constructed and an excellent quality assortment of tables for our living room."

"Purchase of a bow-arm Morris chair and footstool. Service was excellent from the first phone call to the delivery of the furniture. The pieces are truly beautiful works of art."

"Wonderful experience. Nelson answered all my questions and provided details to help me through the decision making process."

"purchased a table via design tool on website. Company sales staff completed the order very helpfully, including sending finish samples. The table was exactly as specified and we couldn't be more pleased."

"So far, great! Very helpful with questions and accommodating special requests. Looking forward to receiving my furniture."

"In one word, GREAT! Everything from the selection of furniture, the options of wood, stain and finish, customer service over the phone and ultimate quality of the delivered product was great."

"LOVE the Harvard Ave bed! Charming...simply charming!"

"We love our furniture! It’s beautiful and well made. It’s exactly what we wanted."

"Awesome service and support as I made my decision on which wood was best for our kitchen table and equally helpful with stain choices. Highly recommend!!!!"

"My husband and I are very happy with our new dining room table. It goes so well with our furniture in the new house we built in Oak Creek Canyon, Sedona, AZ. For many years we used a beautiful swing leg table circa 1850. Although we loved that table, not only was it tight when we entertained, but my husband and I had to straddle the swing legs at the ends. It now sits under the window (see second photo), where we still can enjoy it but don't have to deal with the inconvenience of sitting at it! Since we love antiques, we didn't want to purchase a generic, ordinary table. Thus, we were so pleased to discover furniture-craftsmen.com. We were able to get a high quality, handcrafted table in the style of our choice with six leaves, enough to accommodate a large group. The workmanship is outstanding and we couldn't be happier to have our gorgeous new table. Thank you! And thank you, Rosie, for all your help in the process."

"Superb! Start to finish everything has been handled exceedingly well. Jim took great care of us."

"My trestle table and chairs are solid wood that was crafted for the discerning buyer. Yes, I will take very good care of this beautiful furniture."

"I enjoyed working with you and will certainly call if I Ned another chair or anyway"

"I actually bought the table and chairs as a heirloom piece for my kids so I am very pleased. Now all I have to do is get a gym membership so I can get into shape so when I have to move the table to vacuum, I'll be able to. THX guys! Great work!"

"Great, from start to finish it was a wonderful experience and I love my desk. I worked with Nelson and he was wonderful. Thank you and I will buy more from you!"

"Outstanding service, delivery, and product quality! Shopping with Furniture-Craftsman was a pleasant experience from start to finish, and continues to be fantastic as we use our beautifully constructed desk, bed, and nightstands. The products we purchased are great quality, all solid wood, and at a price less than what we might've had to pay for alleged high quality, veneer-covered, designer furniture... and better looking! Rosie rocks."

"After a great deal of research and extensive discussions with your representative, we decided to order our custom made cherry wood table from Furniture craftsmen, and we're so glad we did. We wanted an oval shaped table with a butterfly leaf extension to replace an old table in our breakfast room. The challenge was that the butterfly leaf needed to run lengthwise rather than widthwise, a feature you don't see in tables sold by retail outlets. Mark Nelson, the Furniture-Craftsmen rep, was helpful, knowledgeable and easy to work with, the cost was reasonable, and the table is beautiful. Many thanks to the craftsman who created it for us."

"Excellent... Rosie helped me with stain colors, sizes of pieces, etc. Very personalized! The chairs and bench were such a hug quality ...will never buy wood from anyone else again."

"I purchased a bookshelf from you back in January and it was delivered in april. I was apprehensive about making a large furniture purchase over the internet but when we received the piece it exceeded my expectations. The craftsmanship is excellent. I'll be back."

"We were so tired of looking at local big name furniture stores that had nothing but cheap cookie cutter furniture. We were so happy to find your site that had a wonderful selection of styles that offered custom sizes, different woods, stains, and finishes. What more can you ask for! We could not be more pleased with the hand made custom cherry furniture we ordered. It was definitely worth the wait."

"One of the most excellent experiences I have ever had in purchasing a large, specialized order. Our salesperson, Jim, was excellent, courteous, personable and professional; a real joy to talk with every time we had any questions or changes to our order. He was in touch with us through out the entire process, always polite and professional. He was extremely thorough in letting us know the entire process, what would happen and when and also throughout the delivery process to make sure the furniture was delivered properly, on time and in perfect condition."

"Hi Mark - it is now almost June and I just wanted to let you know how much we are enjoying our still-new kitchen island! It has completely transformed our kitchen - and how we do things..we love it and we tell friends and family about Furniture Craftsmen whenever we get the chance! Thanks to you and all the folks at Furniture Craftsmen!"

"Nelson - They just delivered my new desk and I love it!!! From start to finish, this was a wonderful shopping experience. Even the delivery men were pleasant. Thank you so much. I will be purchasing more of your furniture in the future!"

"It was great to be able to talk to real people who were able to answer my questions, who seemed genuinely interested in helping me get exactly what I wanted. I will be singing praises about you and your company for years to come!"

"Keep meaning to email you to tell you how GORGEOUS the chairs and bench are! Breathtaking. Please pass this long to the craftsmen, and many many thanks to you for your help along the way! We will most certainly recommend you!"

"Here's a picture of the finished hutch you helped us get. Thank you so very much for all the help you gave us."

"Rosie - Would you please Thank everyone for us. Wow-the color, the style, the size, and the wood selection used on our new table and chairs could not be more perfect! We couldn’t even bring ourselves to put a dish on the table and eat sitting in the chairs for over a week! We are very sure we will never own another piece of furniture this well made. Initially, I was a bit nervous about ordering a table and chairs by selecting it from pictures on-line. But I have never seen furniture of this quality on any showroom floor of a retail store. I think it’s great there are still people in this world who have a passion for putting together beautiful wood furniture. I also would like you to know the customer service at Furniture-Craftsmen is top notch. The delivery was exactly at the time promised. When they say 7:00am they mean 7:00am. And there was not a mark on the table or any of the chairs!"

"Thank you so much for such a wonderful armoire. It was a great pleasure doing business with you. I definitely will be buying more furniture from you in the future."

"Galen - my furniture was delivered today. I just wanted to let you know that it is absolutely gorgeous. I was a bit apprehensive at first about buying custom furniture like this over the internet from someone I had never worked with. You helped get me comfortable with your willingness to work with me to meet my needs and with your attention to detail. The quartersawn white oak with Michaels Cherry finish looks great and the craftsmanship in the furniture is obvious. Every single detail was exactly as I had expected - no surprises. I just wanted to let you know that I am very happy with the result and that I appreciated your help and responsiveness through the process. Thanks again."

"Our table arrived yesterday and it is beautiful! The color is perfect; as you can see in these pictures, it really works with the chairs and other pieces in the room. Our guests will appreciate the elbow room and stability as well."

"Hi Dave - Thanks once again for working with Michele and I. We are extremely pleased with our bedroom furniture."

"Rosie - Just wanted to drop you a line to say how happy I am with my new gun cabinet. I just got it moved up to our cabin and un-boxed this weekend and it is a lot nicer than I expected and a great addition to the place. It is a lot higher quality than most of them on the market. Thanks again for your help in getting it customized for me!"

"Good morning Karen - Our hutch was delivered this morning and is just perfect. It’s a tad lighter than my table and chairs so I think it will darken naturally to match in short order. I’m so glad we decided to leave it natural. You were right. The delivery service could not have been better. They took the time to be sure it was set-up just right. They are on their way to Louisiana for a final delivery before heading home tomorrow. I’d like to thank you and Rosie for the top notch customer service you gave me. It’s nice to do business with professionals who know their products and aim to please. Thank you very much. Tale care and be safe."

"Galen - Just wanted you to know that my furniture arrived today and it is absolutely beautiful! And even though it is solid wood, including the seats, it is extremely comfortable. Please let the carpenters know that I am so happy with it. Thanks again for all your help."

"The desks arrived and they are beautiful. Thank you so much. Blessings!"

"Dear Rosie – Just received the armoire and it's fabulous, especially the color. Here are the samples. Thanks for your help!"

"Galen - We got the footstool yesterday (Friday) and it's just beautiful. The material matches our sofa perfectly. We'll be getting with you soon to order a bed. Thank you."

"My table has arrived and is beautiful! The color is perfect and the workmanship is is all that I expected. Thank you!"

"Hello Galen - FYI, the chair arrived just fine and looks terrific. Was quickly put to use and is much appreciated! Thank you and Rosie for making this transaction very easy!"